Stewarding 4 Amara Issue

Stewarding Section 1: Intake

Part 2: Amara's Issue

Now that you have experienced presenting your own issue, you will practice identifying the key components of an issue from an imaginary co-worker.

You get an email from a co-worker that they are having problems with their supervisor. You both work at a social service agency in a big city. About 100 people work in your agency. The individual who contacts you works in another department. You don’t know them well and don’t know much about their department. You setup a phone call with them after work to talk about it. Here is what they tell you:

“My boss is harassing me. When I came in a bit late yesterday, I got pulled into his office and he gave me a warning. Other people in the office regularly show up late and never have any negative consequences. I think he has something against me. Maybe he is trying to push me out so he can promote one of his friends.”

Step 1 of 2

Instructions:

You must answer all questions. If you don't have an answer to a question you can type 'no'. As you answer questions, you will see boxes to check when you are done. When you check the box, the next questions will appear up.

Here are some questions that we would want to ask Amara:

(1) How long have you worked at this job? Are you still on probation? Are you a full-time employee? Are you an hourly employee? Do you get overtime?

(2) Can you give me some details? How late were you? What were the circumstances?

(3) Did your boss give you anything in writing?

(4) Has this happened before? Has your boss ever spoken to you about this in the past?

(5) Are others late at times without consequences?

(6) You mentioned your boss is picking on you? Why do you think he is targeting you in particular?

(7) Do your co-workers know about your boss giving you a hard time about being late? What do they think? What do they think of the boss in general?

We will go through these questions one by one with Amara. We will figure out what is important in her answers. Pay close attention because some times small details can be important.

Question 1: How long have you worked at this job? Are you still on probation? Are you a full-time employee? Are you hourly?

Amara: "I have been at the welfare agency for 4 years. I have switched departments a couple times and have been in this group for about 9 months. I'm not sure about probation but I think it is supposed to be 6 months. And 'yes,' I do work full time. I think I am hourly. I do get overtime if I have to stay late or come in on the weekend."